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Forget the ticket, just fly Emirates
Source: Manila Bulletin
Author: -
Date: 2004-07-21
 
DUBAI, UAE – Emirates rolled out its new global electronic ticketing system recently, ushering in coupon-free travel and enabling passengers to book and fly on very short notice.





The system lets customers book e-tickets from Dubai to any of Emirates’ 75 other destinations, as well as from another 26 cities in 19 countries, namely: Australia, New Zealand, USA, Turkey, UK, Cyprus, Germany (Dusseldorf and Munich), Greece, India (Mumbai), Bangladesh, Sri Lanka, Hong Kong, Japan, Indonesia, Malaysia, Philippines, Singapore, Thailand and Kenya. The other destinations on the airline’s network will become e-ticket enabled in the next 12 months.



Emirates’ e-tickets can be obtained through its own centers and are now available to the travel trade, via Galileo – the reservation system for travel agents. In a year’s time, the airline will make e-ticketing available worldwide through most other Global Distribution Systems (GDS) as well.



"E-ticketing is the way of the future. E-tickets are an affirmation of our customer-driven philosophy. They are technology-based, more reliable and highly secure," Emirates’ chairman HH Sheikh Ahmed bin Saeed Al-Maktoum said.



He pointed out that the Emirates’ system, unlike others, enjoys smooth and trouble-free implementation across their network.



E-tickets, virtual versions of the traditional paper air tickets, benefit air passengers in important ways. Busy executives and leisure travellers need not worry about missing a flight because of forgotten or misplaced tickets, as passenger details are safely stored in the Emirates Computer Reservation System.



E-tickets can also be ordered conveniently at all times, either online at www.emirates.com or through an Emirates Call Center. This means passengers no longer need to visit an Emirates office to collect their tickets or wait for them to be delivered. Late bookings are easy – they are a phone call or click away.



Bookings that permit reservation changes can be modified easily at any time, by phone or in person, without a paper ticket.



E-tickets provide faster and more efficient check-in and other airport processes. They also improve flexibility and convenience for self-service options, such as kiosks, where available. The service is fully secured and as e-tickets cannot go astray, unused coupons are not needed for refunds.



Passengers receive e-ticket receipts by e-mail, detailing the individual’s name, passport number, travel itinerary and payment details. These can be printed on a standard A4 sheet of paper and presented at the check-in counter. Those who book e-tickets online can re-print the receipt if required by visiting "My Itineraries" on www.emirates.com. Regular ticket coupons can still be issued on request, to customers who book e-tickets through an Emirates office.

 

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