Important!
1) Please complete and return the Reservation Form as soon as you can since many hotel reservations in Bali are made well in advance.
2) If you choose the fax option for submitting your credit card details, please don't forget to send all details (name of card, issuing bank, card number, expiry date, exact spelling of card holder's name) by fax to +632-895-5567 at the same time as your reservation. We can only start processing your request after having received all details.
3) If your reservation can be confirmed, a non-refundable deposit of the cost of your first night's stay will be charged to your credit card to guarantee your booking. As soon as this deposit has been cleared you will receive the official confirmation of your reservation, and the balance will be charged to your credit card 7 days before your arrival at the hotel. (Prepayment is required to secure the low rates. Please see also Terms & Conditions.)
4) Please note that if you decide to extend your stay after your arrival in Bali, the special rates may not apply. For additional days the hotel may charge you the regular rate which is much higher. Therefore, always make your reservation for the full duration of your stay. Back to Top

Terms and Conditions
RATES. All rates quoted on our web site are for standard room accommodation (unless otherwise specified), single or double occupancy, include local tax and service charge. Rates charged are valid for the period of your stay at the time you send your reservation to TravelSmart.NET (validity dates refer to your stay and NOT to the date the reservation is made). Current rates are automatically recorded together with each reservation received, and it is strongly recommended that you print a copy of your reservation for your own records. Although all rates for accommodation in Bali are quoted in US dollars, in case of payment by credit card local regulations require that all charges are made in Indonesian Rupiah or Hong Kong Dollars converted at the rate of exchange applied by Indonesian or Hong Kong banks for selling US dollars on the day of the debit. Any subsequent refunds will be based on the amount and currency actually received by HBF/BALI.com Ltd. (main supplier). Although you may "lose" 2% to 4% or so because of these currency conversions, payment by credit card gives you valuable safeguards. In the unlikely case that anything should go wrong and you should have a justified claim, you can always request a refund through your credit card company. The fact that BALI.com Ltd's charges are processed by all major credit card companies demonstrates BALI.com Ltd's good track record. All credit card issuers would refuse to do business with BALI.com Ltd and/or any of its divisions if this would create any problem for them. Please be reminded that all rates are subject to change. You will be advised of any changes immediately.

DEPOSIT. After your confirmation has been confirmed, the cost of your first night's stay will be charged to your credit card as a non-refundable deposit to guarantee your booking at the special rate, and you will receive the official confirmation of your reservation. Only HBF/Bali.com Ltd is allowed to charge your credit cards, not TravelSmart.NET.

FINAL PAYMENT. The balance of the accommodation cost as well as any other services booked will be charged by HBF/BALI.com Ltd to your credit card 7 (seven) days before your arrival at the hotel. Inability to collect the balance payment on a timely basis will make the reservation subject to automatic cancellation.

CHANGE OF BOOKING. If you have to change your reservation, please inform us as early as you can. Please note that acceptance of any change of your reservation is subject to availability of the accommodation booked. You can send your cancellation request to resorts@travelsmart.net.

EXTENSION OF STAY AFTER ARRIVAL. If a client wishes to extend his/her stay at the hotel reserved through TravelSmart.NET after his/her arrival in Bali, neither TravelSmart.NET nor the the hotel is under any obligation to apply the rate applicable to the original booking to any additional nights. However, HBF/TravelSmart.NET will always try to obtain the most favourable rates for its guests.

CANCELLATION & REFUNDS. Cancellation of a confirmed reservation will result in forfeiture of all payments received by HBF/BALI.com Ltd. However, if you just change the dates of your visit, HBF will try to apply payments received to your new booking if you give us advance notice. No refunds will be made if a booking should be only partly utilized, breakfast and/or other added values are not taken, or if transfers between airport and hotel and/or other services booked are not utilized.

LIABILITY. HBF/BALI.com Ltd/TravelSmart.NET act only as agent for the hotels, suppliers and/or contractors who are providing accommodations, transportation and services. Under no circumstances shall HBF/BALI.com/TravelSmart.NET Ltd be responsible for any loss, expense, damage, claims or injury direct, indirect, consequential or otherwise whatsoever, however caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described including, without restricting the generality of the foregoing, as a result of any delay(s), substitution(s), rescheduling(s), over bookings, other inconveniences to the client, through acts of default of any company or person engaged in carrying out arrangements, or by reason of military action, acts of war, national disturbances, revolution or acts of God, or by any other act not within the control of HBF/BALI.com Ltd/TravelSmart.NET, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein. If any accommodations and/or services are substituted, HBF at all times will act in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to those originally contracted. HBF/BALI.com/TravelSmart.NET Ltd in their sole and unfettered discretion reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodations or services. Back to Top